Introduction
CapitalNest Pte Ltd ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
By using our website and services, you consent to the practices described in this policy.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Fill out contact forms or request consultations
- Subscribe to our newsletter or updates
- Engage our services as a client
- Communicate with us via email or other channels
This information may include:
- Name and contact details (email address, postal address)
- Property requirements and preferences
- Financial information relevant to property transactions
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on each page
- Referring website or source
- Geographic location (country/city level)
How We Use Your Information
We use the collected information to:
- Respond to your inquiries and provide requested services
- Process property transactions and manage client relationships
- Send relevant property listings and market updates (with consent)
- Improve our website and service offerings
- Comply with legal obligations and regulatory requirements
- Protect against fraudulent or unauthorized activity
Information Sharing
We may share your information with:
- Service Providers: Third parties who assist in operating our business (legal firms, valuation services, technology providers)
- Business Partners: Other parties involved in property transactions (with your consent)
- Regulatory Bodies: Government agencies when required by law (e.g., Council for Estate Agencies)
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission (SSL/TLS)
- Secure server infrastructure
- Access controls and authentication
- Regular security assessments
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For client records, we typically retain information for seven years after the conclusion of our business relationship.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with relevant data protection authorities
To exercise these rights, contact us at [email protected].
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
CapitalNest Pte Ltd
138 Robinson Road, #15-02 Oxley Tower
Singapore 068906
Email: [email protected]